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Frequently Asked Questions:
Our standard shipping rates refer to delivery within 2-3 Business days after your order is shipped. We do not charge a surcharge for this fast shipping. These rates range from $10.00 and up depending on the price of your gift. Next Day is available for $20.00 in addition to standard delivery charges per gift. Saturday delivery (where available , is an additional $25.00)
Do you ship to APO/FPO/DPO Military addresses overseas?Yes, we do ship to APO boxes for Military mail. The packages ship via the USPS Priority Mail. We cannot track the package however as it moves through the Military Mail system. However, we're finding that it is taking 8 to 15 days to arrive on average.
When will my order arrive?
We ship all gifts to arrive within 2-3 business days after it leaves our bakery. Most gifts shipped to a Pennsylvania address arrive the next Business day after we ship. Your order must be placed by 1 pm EST for us to ship it that day. We ship to PA,MD,DE and OH Monday through Friday, and to all other states Monday through Thursday. Orders placed after 1 pm on Thursday to states other than PA, MD ,DE & OH will be shipped the following Monday unless Next Day Air or Saturday is chosen. We will send you an email with the tracking number of the gift when we ship it so that you can see when your gift is delivered.
Do you have any products free of Nuts?
We have cookie assortments without added nuts, i.e. chocolate chip, sugar, super chocolate chunk, vanilla, snickerdoodle, peanut butter to name a few, but No, we cannot guarantee that our products have not come into contact with some form of tree nut or peanut butter due to the fact that we do use these ingredients in our bakery.
Can I send a gift message with my cookie gift order?
Yes, when you checkout online after you enter your billing and shipping information, there is a section with a box where you can enter your message for us to add to the gift. Your message or greeting will appear inside the shipping box on top of the gift so that when the recipient opens the box, he/she can read your message.
Don't forget to sign your name/s unless you want the gift to be anonymous. We ask that you limit your message to approximately 35 words, don't worry if you go over a few, we won't shorten your message!
Do you have a retail store?
No,we do not sell our products from a retail store. Our Plum Boro bakery is operating for mail-order, website, and phone sales at this time. However, give us 24 hours, and place your order by phone for local pickup Monday thru Friday. We're located in Plum Boro, PA 15239.
Our pick up hours are : Monday thru Thursday from 10 am to 5 pm & Friday from 10 am to 3 pm. We are located at 947-G Old Frankstown Rd in Plum Boro, Pa 15239.( upper level near Detail King) Please call first at 1.800.858.8970 for us to prepare your order.
Sales Tax:
We collect PA & local Allegheny county Sales Tax on certain applicable items (for example, baskets) if shipped to Pennsylvania address.
Where are you located?
We are located in Western Pennsylvania outside of Pittsburgh in the town of Plum. Our bakery is inspected by the Allegheny Health Dept. and licensed by the PA. Dept. of Agriculture.
Do you ship internationally?
We do not ship out of the United States. However, we do accept orders from outside of the US to ship to an United States Address. You will need to call us at 1.800.858.8970 to place your order. Our online store does not accept international addresses at this time.
What is the weight and size of the cookies?
Our handmade cookies are large and weigh 2 oz each. Each cookie measures approximately 3-4 inch in diameter. As they are hand-scooped, some variation is possible, our delicious, farmhouse style cookies are large, chunky and chewy cookies. To give you some idea, a two dozen cookie box has a net wt of 3 lbs.
Will an invoice or any price/s be sent with the gift?
No, we do not include an invoice with any of our gifts. Don't worry, the recipient will not see the price of the gift. You will receive a copy of the order via email automatically sent when we ship your order with the price and tracking number. This copy is emailed ONLY to you, not the recipient.
Receive Cookie Coupons and Special Offers!
After receiving items as a birthday gift and becoming hooked on the quality & taste, I reciprocated by ordering & sending to relatives. The entire process from start to finish was so simple that I'll continue to use & recommend for years to come. These happen to be the most delicious & natural foods I've ever had and I can't thank you enough Country Cupboard Cookies!!!!C.S.Wyckoff, New Jersey
At the end of September, I ordered a Birthday cookie assortment for my aunt for her 60th Birthday. She absolutely raved about the cookies! My husband and I are in Germany, so your service allowed for a quick delivery. Thank you for your good service and wonderful product!-T.C.F. Beckley,West Virginia.
I had cookies sent to my son for his birthday at college, and he just loved them! I would definitely order from Country Cupboard Cookies again!!- S.B. Newtown, PA.
Excellent Customer Communication. The cookies arrived to my mom wrapped beautifully with a gorgeous bow. She called to say they tasted absolutely delicious! I look forward to sending more cookies from Country Cupboard in the future.-D.S. Tusin, CA.
At the end of September, I ordered a Birthday cookie assortment for my aunt for her 60th Birthday. She absolutely raved about the cookies! My husband and I are in Germany, so your service allowed for a quick delivery. Thank you for your good service and wonderful product!-T.C.F. Beckley,West Virginia.
I had cookies sent to my son for his birthday at college, and he just loved them! I would definitely order from Country Cupboard Cookies again!!- S.B. Newtown, PA.
Excellent Customer Communication. The cookies arrived to my mom wrapped beautifully with a gorgeous bow. She called to say they tasted absolutely delicious! I look forward to sending more cookies from Country Cupboard in the future.-D.S. Tusin, CA.
