Country Cupboard Cookies ships all gift packages from our bakery outside of Pittsburgh, Pennsylvania. We ship using UPS and FedEX depending on the location. We do not ship outside of the US.
STANDARD SHIPPING: (2-4 Business days after gift is shipped.)* ( Do not count the day shipped OR weekend days OR holidays in counting days.
Looking at the UPS map, the states in Yellow (PA,MD,OH) take ONE Business Day to arrive, states in Orange take 2 Business Days,(New England states,NY,NJ,NC,TN,IL,MI,AL,GA etc.) Green states take 3 Business Days, (MN,Fl,OK,TX,NE,LA,etc). Red States take 4 Business Days ( most of Western States)
We can only estimate these times for you, we cannot guarantee delivery dates with standard shipping.)
Standard Shipping Rates per Total price of order to each address:
- $0 to $99.99----$9.95
- $100 to $150-----$15.00
- >$150 is approximately 10% of your total
- Place order by 1 pm EST for us to ship via standard or 2nd Day Air shipping that day (Mon-Thursday) We ship from Pennsylvania, 2nd Day Air is recommended to all Western and Southwestern States for the freshest cookies.
- Next Day Air, Alaska/Hawaii, and Saturday delivery additional.
- PO Boxes, APO/FPO ship via Priority Mail and may take longer.
- We cannot guarantee on time delivery for weather delays, or incomplete or incorrect addresses.
Delivery of your cookie gifts once baked and packaged is a very important part of your order. Our main concern is for your recipient ( or you! ) to receive your freshly baked gift package as quickly as possible so the baked goods remain fresh and delicious. We also realize the importance of your birthday gift arriving in time for the special occasion! We've developed a few guidelines to achieve these goals:
Don't hesitate to call or email us with any questions concerning your order. We're here to help you send the very best Cookie gift!
*PLEASE READ FOR SHIP DETAILS.
Standard Shipping: We ship Monday through Thursday to all states in the USA if your order is received by 1 pm EST. You can choose your shipping week when you checkout online. We do NOT ship out of the US. Your gift should arrive in 2 to 4 Business
days after shipped.
Do not count the day shipped OR weekend days OR holidays in counting days. We can only estimate these times for you, we cannot guarantee delivery dates with standard shipping. *Note that orders shipped to Pennsylvania will usually arrive in ONE Business Day after shipped with standard delivery so that express delivery is NOT necessary.EXPRESS SHIPPING ( 2nd Day Air or Next Day Air).
If you need the gift to arrive more quickly, we offer 2ND DAY AIR AND NEXT DAY AIR.
We will ship these gifts Monday thru Thursday. These gifts will ship to arrive in TWO Business days for 2nd Day Air and ONE Business Day for Next Day Air
after shipped. For example, an order placed on Wednesday at 1 pm EST via 2nd Day air will arrive on Friday, an order placed on Wednesday by 1 pm EST via Next Day Air will arrive on Thursday. It is always best to order early in the week, Monday, Tuesday and Wednesday so that your gift arrives the freshest possible.
It is best to call us at 1.800.858.8970 or email us with any special delivery questions. We can help you decide which option would be the best for your occasion. You can also use the "COMMENTS"
section available during checkout to let us know any special delivery date requests.
Shipping Address :
Please double check your shipping address. We cannot guarantee a delivery if the address you give us is not accurate or complete such as missing an apartment number or suite number. If our carriers need to correct the address, there is a $ 11.00 charge that UPS will charge us. We reserve the right to charge your account if this occurs. UPS and Fedex require a street address, they do not deliver to PO Boxes. If you only have a PO box available, please call us at 1.800.858.8970. We will have to ship via Priority Mail, but cannot track your package as closely as UPS and FedEx, the day of delivery can only be estimated.
Shipping to Hawaii or Alaska :
Shipping to Hawaii may take an extra day, i.e. 3-5 days instead of 2-4 days. We ship priority mail or 2nd day to most of Alaska and Hawaii. We will notify you of any changes to your total shipping cost and or shipping time as this is dependent on the particular zip code. Both Alaska and Hawaii shipments have additonal charges.
Additional Shipping details:Typically, UPS and FedEx will leave a package at the door or porch if no one is at home when delivering to a residence. However, if the driver does not feel that the package can be left safely, it is up to the driver to make this decision. UPS and FedEx will make three delivery attempts (on 3 consecutive business days) to deliver the package, then return the package to us. They will leave a note on the door with each attempt with the number to call UPS. This usually happens with apartment units when no one is at home and there is no place to leave the package, i.e. a front office ,etc. By far, most packages are delivered without incident. If the package is returned to us, we will notify you and reship a fresh product with an additional charge.
Shipping to Hospitals: We ship to hospitals Monday thru Thursday, but the delivery by UPS or FedEx will be made to the shipping and receiving dept., not the room of the patient. Therefore, it may take an extra day for the package to reach the recipient. Unless the person is going to be in the hospital for an extended time, it is best to ship to their home address.
Shipping delays: Shipping refunds may not be given for delays beyond our control or our shipper's control. This may include weather conditions, incorrect or shipping address including lack of apt or suite number, natural disasters, or refusal to accept packages.
Shipping to APO/FPO Military mail: We do offer shipping to APO/FPO mailing addresses via Priority Mail. We've found that it usually takes a week to 15 days for the packages to arrive overseas via the Military Mail. However, we cannot track these packages for you once the package enters the US Military mail system. Holiday Orders should be placed by December 4th to arrive by Christmas ( per USPS )